Home / Service & Support / FAQs

Service & Support

Frequently Asked Questions

Following are a few questions we receive on a regular basis. If you cannot find answers to your questions here, please use our Customer Support Inquiry form.

What do I get with my Annual Support Agreement?
Our Annual Support Agreement entitles you to the most recent version of our systems. You also receive phone based support and Internet based training. For details, please contact us.

How long will it take to implement your system?
Implementation can vary because we can tailor our sytems to fit your operation’s unique needs. That said, we target the initial installation and training of our system to be completed within 3 weeks.

How do I submit issues after installation, and how quickly will I be notified of a response?
We provide support via the following options:

+  Use our Customer Support Inquiry form

+  Call our support line 9am-5pm PST at 604-464-0434

+  Email Support at support@mooressi.com

+  Online discussion forum (coming soon)

We respond to all support inquiries as soon as we receive them. If you experience unusually long wait times, we want to know! Please email us at info@mooressi.com.

Do I have input into any new features that are added to the systems
YES! We value the input and feedback (good or bad) from all of our customers. The success of our product impacts the success of our customers so please tell us how we can make MOORE products better for you. You can let us know by using our Customer Support Inquiry form.

What if I am not happy with the system?
We offer a 30-day money back guarantee on the value of the software only. If you decide within 30 days of implementation that the system will not work for your operation as expected, we will happily refund the money you spent on our software (services are non-refundable).